I recently had the pleasure of going in there for a Xikar lighter warranty exchange (a brand I also highly recommend) I had not been really satisfied with the lighter I had purchased and they worked patiently with me as I tried several lighters before I decided. Before going I had called and the owner was so enthusuiastic about helping me - mind you, he's not making a dime on this transaction - and had a real knowledge of his product. The woman who was there when I went also knew what she was talking about. It had a nice atmosphere and a place to sit and smoke. I enjoyed my experience so much I might just take up cigars!