I must have bought four or five lighters I didn't really need from them at over $10 each (I can get them from my other place for $6) because I do not get my cigars there (I smoke cigars they don't sell).
I have NEVER been treated so rudely. As to how I know it's the owner? The girls working there know me from my twice weekly visits for the last 4 months, and when this bozo 86'd me for what I was smoking, they said not a word.
So, with the exception of the owner being a blivot (google it, it's not a nice term), it was a nice place to go. But pushing a guy who just made a purchase out to the cold shows that he really doesn't care about maintaining a "friendly" cigar experience.